Refund policy

No Refund Policy

All sales are final. We do not offer refunds or exchanges on any purchases.

Defective Items

If you receive a defective or damaged item, please contact us within 7 days of receiving your order at exxoejewelry@gmail.com and we will work to resolve the issue.

Please Note: 

Our jewelry is crafted from sterling silver, a precious metal that can naturally develop minor surface scratches, marks, or signs of wear over time. These may occur through normal use and are not considered manufacturing defects. Small imperfections that develop with wear do not affect the quality or functionality of the piece.